In this tutorial we will show you how to install and configuration of osTicket on your CentOS 7 server. For those of you who didn’t know, os-Ticket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform and generally used for Help Desk services.
This article assumes you have at least basic knowledge of linux, know how to use the shell, and most importantly, you host your site on your own VPS. The installation is quite simple and assumes you are running in the root account, if not you may need to add ‘sudo’ to the commands to get root privileges. I will show you through the step by step installation osTicket on a CentOS 7 server.
Install osTicket on CentOS 7
Step 1. First let’s start by ensuring your system is up-to-date.
yum -y update
Step 2. Install LAMP server.
A CentOS 7 LAMP server is required. If you do not have LAMP installed, you can follow our guide here. Also install rwuired PHP modules:
yum install php-mysql php-gd php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-snmp php-mcrypt
Step 3. Installing osTicket.
First thing to do is to go to osTicket’s download page and download the latest stable version of osTicket, At the moment of writing this article it is version 18.104.22.168:
mkdir -p /opt/osticket
Unpack the osTicket archive to the document root directory on your server:
unzip -d /opt/osticket /tmp/osTicket-v1.9.12.zip
ln -s /opt/osticket/upload /var/www/html/support
We will need to change some folders permissions:
chown apache: -R /var/www/html/support /opt/osticket
Run the following commands to finalize the installation of osTicket:
cp include/ost-sampleconfig.php include/ost-config.php
Step 4. Configuring MariaDB for osTicket.
By default, MariaDB is not hardened. You can secure MariaDB using the mysql_secure_installation script. you should read and below each steps carefully which will set root password, remove anonymous users, disallow remote root login, and remove the test database and access to secure MariaDB:
Configure it like this:
- Set root password? [Y/n] y
- Remove anonymous users? [Y/n] y
- Disallow root login remotely? [Y/n] y
- Remove test database and access to it? [Y/n] y
- Reload privilege tables now? [Y/n] y
Next we will need to log in to the MariaDB console and create a database for the osTicket. Run the following command:
mysql -u root -p
This will prompt you for a password, so enter your MariaDB root password and hit Enter. Once you are logged in to your database server you need to create a database for osTicket installation:
create database osticketdb
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL ON osticketdb.* TO 'osticketuser'@'localhost';
Step 5. Configuring Apache web server for osTicket.
We will create Apache virtual host for your WordPress website. First create ‘/etc/httpd/conf.d/vhosts.conf’ file with using a text editor of your choice:
Next, create the virtual host:
Add the following lines:
CustomLog "/var/log/httpd/yourdomain.com-access_log" combined
DirectoryIndex index.html index.php
Require all granted
Save and close the file. Restart the apache service for the changes to take effects:
systemctl restart httpd.service
Step 6. Accessing osTicket.
osTicket will be available on HTTP port 80 by default. Open your favorite browser and navigate to http://support.yourdomain.com or http://support.server-ip and complete the required the steps to finish the installation. If you are using a firewall, please open port 80 to enable access to the control panel.
Congratulation’s! You have successfully installed osTicket. Thanks for using this tutorial for installing osTicket (Open source ticketing tool) on CentOS 7 system. For additional help or useful information, we recommend you to check the official osTicket web site.