In this tutorial we will show you how to install and configuration of TicketsCAD on your CentOS 7 server. For those of you who didn’t know, Tickets CAD is a free open-source computer-aided dispatch (CAD) software and it is a part of the open ISES (Open Information Systems for Emergency Services) Project. Tickets CAD is primarily designed to support community emergency services.
This article assumes you have at least basic knowledge of linux, know how to use the shell, and most importantly, you host your site on your own VPS. The installation is quite simple and assumes you are running in the root account, if not you may need to add ‘sudo’ to the commands to get root privileges. I will show you through the step by step installation TicketsCAD on a CentOS 7 server.
Install TicketsCAD on CentOS 7
Step 1. First let’s start by ensuring your system is up-to-date.
yum -y update
Step 2. Install LAMP server.
A CentOS 7 LAMP server is required. If you do not have LAMP installed, you can follow our guide here. Also install required PHP modules:
yum install php-mysql php-gd php-ldap php-xml php-xmlrpc php-mbstring php-mcrypt curl zlib
Step 3. Installing TicketsCAD.
First thing to do is to go to TicketsCAD’s download page and download the latest stable version of TicketsCAD, At the moment of writing this article it is version 5:
Unpack the TicketsCAD archive to the document root directory on your server:
mkdir -p /var/www/html/ticketscad
unzip tickets_3.09A_101715.zip -d /var/www/html/ticketscad/
We will need to change some folders permissions:
chown apache:apache -R /var/www/html/ticketscad/
Step 4. Configuring MariaDB for TicketsCAD.
By default, MariaDB is not hardened. You can secure MariaDB using the mysql_secure_installation script. you should read and below each steps carefully which will set root password, remove anonymous users, disallow remote root login, and remove the test database and access to secure MariaDB:
Configure it like this:
- Set root password? [Y/n] y
- Remove anonymous users? [Y/n] y
- Disallow root login remotely? [Y/n] y
- Remove test database and access to it? [Y/n] y
- Reload privilege tables now? [Y/n] y
Next we will need to log in to the MariaDB console and create a database for the TicketsCAD. Run the following command:
mysql -u root -p
This will prompt you for a password, so enter your MariaDB root password and hit Enter. Once you are logged in to your database server you need to create a database for TicketsCAD installation:
CREATE DATABASE ticketsdb;
GRANT ALL PRIVILEGES ON ticketsdb.* TO 'ticketsuser'@'localhost' IDENTIFIED BY 'your-password' WITH GRANT OPTION;
Next, edit the ‘php.ini’ file and add/modify the following lines:
### nano /etc/php.ini
memory_limit = 256M
safe_mode = Off
magic_quotes_runtime = Off
session.auto_start = 0
Step 5. Configuring Apache web server for TicketsCAD.
We will create Apache virtual host for your TicketsCAD website. First create ‘/etc/httpd/conf.d/vhosts.conf’ file with using a text editor of your choice:
Next, create the virtual host:
Add the following lines:
CustomLog "/var/log/httpd/yourdomain.com-access_log" combined
DirectoryIndex index.html index.php
Require all granted
Save and close the file. Restart the apache service for the changes to take effects:
systemctl restart httpd.service
Step 6. Accessing TicketsCAD.
TicketsCAD will be available on HTTP port 80 by default. Open your favorite browser and navigate to http://yourdomain.com/install.php or http://server-ip/install.php and complete the required the steps to finish the installation. If you are using a firewall, please open port 80 to enable access to the control panel.
Congratulation’s! You have successfully installed TicketsCAD. Thanks for using this tutorial for installing TicketsCAD on your CentOS 7 system. For additional help or useful information, we recommend you to check the official TicketsCAD web site.